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We don't know much about how MyScore.com handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with MyScore.com and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
I signed up for the trial, then kept it for a month or two. But I've cancelled this account so many times it is ridiculous, and they keep charging me! I've gone through customer service (which is difficult since they hardly ever answer the phone) and my bank. My bank can't even get them to stop. I'm actually in the process of cancelling my card so they stop charging me, and its crazy I've had to go this far. Something needs to be done!
Read full review of MyScore.com and 1 comment Hide full review 6 comments TannerW of US Nov 30, 2016 7:42 am EST Verified customer This complaint was posted by a verified customer. Learn moreYou should call their manager hotline. I read about it here.
Call [protected] and ask for a refund. They just give it to you, no questions asked. At least they did for me.
Don't let them keep your money.
Helpful? 0 0 Share Reply Helpful? 0 0 Send message ComplaintsBoard adan of US Nov 18, 2016 2:56 pm ESTIn February of this year I was signing up for unemployment. One of the requirements was for me to get my credit score. I had to put my information in and submit a $1.00 for payment, but I never got my score emailed and I never got any other notifications.
Just last month I realized that my card was getting charged $29.95 a month. I called the number on my card and they started arguing with me about why I didn't cancel, and because I didn't cancel within 7 days, they have the right to charge my card. When I explained that I didn't see anything explaining that I had to cancel, they only offered to refund 3 months.
I asked for the full refund from March(when they first started charging) and I have yet to hear from them.
I have sent a dispute to my credit card company.
Don't let them have your money!
Call them at [protected] and get a refund. That is their "refund" line.
Helpful? 0 0 Share Reply Helpful? 0 0 Send message ComplaintsBoard Pamela Streater of US Nov 04, 2016 7:41 pm EDT Verified customer This complaint was posted by a verified customer. Learn moreYou put charges on my card that I didn't authorize, I want my money back on my account, or I will light you up on the internet, I see you have a lot if complaints, against you. This company needs to be put out of business, am if you don't return my money I will make sure it happens, dont worry about my spelling, I'm just mad as hell, that encloses Mindpays, that shouldn't have companies like you in there surveys, shame on both of you, like they don't already know
Read full review of MyScore.com Hide full review Helpful? 0 0 Send message ComplaintsBoard KatherineSH of US Oct 10, 2016 5:06 pm EDT Verified customer This complaint was posted by a verified customer. Learn moreI cancelled this service in January 2016 (final payment 1/11/16). I received two charges for $29.95 each - one on 9/26/16 and another on 9/30/16 - I did not re-activate the service and was not contacted by the company prior to the charges.
Both charges are fraudulent. On 10/2/16, I called to resolve the issue and the customer representative said that the charges would be refunded by 10/7/16. I told her that I had received overdraft fees because of the fraudulent charges and asked how MyScore would handle that - at that point the representative hung up on me.
On 10/7/16, the money had not been refunded. I called again and was hung up on two more times.
I have received 3 overdraft charges now as a result of the $59.90 that was stolen by MyScore. They refuse to acknowledge the overdraft fees and have yet to refund the $59.90 that they stole.
Additionally, they have my debit card information on file and refuse to remove it from their files or remove my personal information. They are keeping my "account" open despite requests to close it and remove all of my information from their files to avoid further fraudulent charges.